Questions we get every week
Can I add access control to an existing building without rewiring it?
Yes, and this is the most common reason people call us. A CyberLock cylinder is the exact dimensions of the mechanical cylinder it replaces and installs with the same ease. No wiring or battery is needed at the lock. No conduit, no trenching, no core drilling and no electrician at the opening. Depending on the hardware, a swap can take as little as 30 seconds, and 10 to 15 minutes on the tougher ones.
What happens when someone loses a key or leaves the company?
The key goes on a lost key list that is carried inside the cylinders themselves. When that key touches a lock, the lock denies entry, the key alarms, and a denied event is written to the audit trail of both the lock and the key. The key can also be set to stop working in every other lock. No rekeying and no locksmith. If you are running CyberKey Air over wifi or a Bluetooth key through the phone app, that change reaches the key out in the field rather than waiting for someone to bring it back to a station.
Can keys be set to expire?
Yes. Unlike a mechanical key, a CyberKey can be set to expire regularly, even daily. An expired key has to be reauthorized at a communicator before it works again, which sharply limits what a key is worth if it walks off site.
Can I manage it remotely, or do I have to be on site?
Yes. The software is cloud based, so you reach it from a browser anywhere. Add a person, change a schedule, revoke access or pull a report without going to the building. Audit reports can also be emailed to you on a set schedule, so they arrive without anyone having to go looking for them. Temporary access can be granted to a chosen set of locks for a set period and then it simply ends.
Will it work on the locks and doors we already have?
Yes. There are over 450 cylinder designs covering the most common lock hardware in North America, including standard door cylinders, padlocks, cam locks, switch locks, gate hardware and cabinet locks. In most cases the hardware on your door stays exactly where it is and only the cylinder inside it changes.
Can the cylinder be picked?
No. A CyberLock has no conventional keyway to pick. Access is verified electronically between the lock and the key, using AES-256 encryption between lock and key on Gen 2 cylinders.
Can I actually prove who opened what?
Yes. Access granted, access denied and no-open contacts are all written to the audit trail with a date and time stamp, in the lock and in the key. A Gen 2 cylinder holds up to 6,500 events and a CyberKey holds up to 12,000. That is the report an auditor or an investigator asks for.
Can I prove a guard actually walked the route?
Yes. You assign a No-Open schedule to the checkpoints on that guard’s key. Their key will not open those locks. Instead of the access denied siren it beeps three times and records the contact with a date and time stamp, which proves the guard was at that location at that time. The same key still opens the locks they do need, like the employee entrance.
What about openings with no power at all?
They work the same as any other. The battery in the CyberKey supplies the power on contact, which is why this is used on outdoor gates, remote cabinets, unmanned sites and underground assets where running power was never realistic.
Do we have to replace our card readers?
No, keep them. They are fine on the doors they already cover. If you want everything under one roof we can also swap the brains out and run your existing readers off our hub, so card access and CyberLock access are administered and reported in the same place instead of as two separate systems.
How does the cost compare to a wired system?
It runs about a tenth the price. On a wired job most of the invoice is construction and electrical labor, not hardware. Removing the wiring removes that line entirely, which is why this reaches openings that were quoted once and then quietly dropped from the budget.
Can we start small?
Yes, and this is one of the real advantages. The system scales from the bottom up. Start with a couple of locks and a couple of keys, run it in your own environment, then add openings at whatever pace your team is ready for. There is no head end to size up front and no wiring to commit to, so expanding later costs roughly the same per opening as starting did.